| Circumstances when Refund Payable | Amount of Refund |
|---|---|
| Before program start date, institution receives a notice of withdrawal (applies to all students): | |
| 100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials. |
| No later than seven days after the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal. | Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract. |
| After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all students, except those enrolled in a program delivered solely-asynchronous* or distance education): | |
| After the program start date, and up to and including 10% of instruction hours have been provided. | Institution may retain up to 10% of tuition paid or payable under a contract. |
| After the program start date, and after more than 10%, but before 30% of instruction hours, have been provided. | Institution may retain up to 30% of tuition. Institution must refund fees paid for course materials if not provided to the student. |
| After the program start date, and after more than 50% of instruction hours have been provided. | No refund due. |
| Student does not attend program – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education): | |
| Student does not attend the first 30% of the program. | Institution may retain up to 50% of the tuition. Institution must refund fees paid for course materials if not provided to the student. |
| Institution receives a refusal of study permit (applies to international students requiring a study permit): | |
| 100% tuition and all related fees, other than application fee. |
| After program start date, student withdraws or is dismissed (applies to students enrolled in a program delivered solely by solely-asynchronous* distance education): | |
| Student completed up to 10% of the program. | Institution may retain up to 10% of the tuition. Institution must refund fees paid for course materials if not provided to the student. |
| Student has completed more than 10% but less than 30% of the program. | Institution may retain up to 30% of the tuition paid or payable under a contract. Institution must refund fees paid for course materials if not provided to the student. |
| Student completed more than 30% but less than 50% of the program (based on evaluation provided to student). | Institution may retain up to 50% of the tuition paid or payable under a contract. Institution must refund fees paid for course materials if not provided to the student. |
| Student enrolled in a program without having met the admission requirements for the program: | |
| If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the institution to refund tuition and fees. | 100% tuition and all related fees, including application fees |
*Asynchronous distance delivery means that students and instructors do not meet in ‘real time’. There is no live video lecture portion of the program. Students in a program or course that is delivered asynchronously may move through assignments at their own pace, supported by online resources such as recorded lectures, reading material, assignments and discussion groups.
Refund of Aircraft Utilization Fees
The institution must refund unused aircraft utilization fees paid by or on behalf of a student if any of the following apply:
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